Please find below a notice from Scottish and Southern Electricity Networks (SSEN):
HAVE YOU EVER THOUGHT HOW A POWER CUT WOULD IMPACT YOUR HOUSEHOLD?
The Priority Services Register (PSR) is free to join. It helps utility companies, including energy suppliers,
electricity, gas and water networks look after customers who have extra communication, access or safety needs.
It helps us tailor our services to support households who need extra help, and support them during a power cut,
gas or water supply interruption.
YOU ARE ELIGIBLE IF YOU:
• Use medical equipment reliant on electricity or water.
• Are blind or partially sighted.
• Are deaf or hard of hearing.
• Are of pensionable age.
• Have a disability.
• Live with children under five.
• Have a chronic illness.
• Have anxiety, depression or any mental health condition.
• Loss or impairment of smell.
• Need documents translated into another format or language.
• Temporarily need extra support.
BENEFITS OF THE PSR:
• Dedicated Priority Services line available 24 hours a day.
• Communication in a format that suits your needs, e.g. British Sign Language, braille, textphone, easy read,
audio CD, or language other than English.
• Proactively contact you, or your nominated contact if we need to switch off your power to carry out
essential maintenance.
• During an unplanned power cut, you will receive proactive updates 24 hours a day.
• Safety advice tailored to your needs, e.g. braille, textphone, easy read, audio CD, or language other than English.
• Peace of mind through a password service.
REGISTER:
• Call us on 0800 294 3259 to register or request a leaflet.
• The Deaf or hard of hearing you can contact us by textphone on 0800 316 5457.
• You can register online. Using your postcode, we work together to make sure that your property receives all the
support services covered by the Priority Services Register. By telling us once, we update your PSR request with
your energy supplier (the company you pay your bills to) and your regional network companies including
electricity, gas and water.
To find out more: https://www.thepsr.co.uk/